QUIZ: Building Bridges

Follow-up is only necessary if a customer has an issue with their vehicle. *
A next-day follow-up call helps reinforce trust, answer any questions, and increase customer satisfaction. *
Future follow-up is only useful for selling another car and should not focus on building a relationship. *
Checking in with customers periodically, even if they are not immediately looking to buy, can lead to repeat business and referrals. *
Effective follow-up helps build long-term customer relationships and positions you as a trusted advisor. *