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2. Finance Manager Masterclass
Mindset & Professional Identity
Meet and Greet
Believe In What You Sell
Mindset
QUIZ: Mindset & Professional Identity
Foundations of Success
Basic Speech
Create An Action Plan
Get On The Floor
Have A System
How To Look
King Of The World
Know Your Reps
Lender Programs
Questions to Ask The Salesman
Smile and Eye Contact
Understanding Lenders
Warranty Explanation
What To Say
QUIZ: Foundations of Success
Closing & Overcoming Objections
You're A Pro
What Is An Objection
Go For The Bump
Present The Menu
Products
Reliable Car Objection
Set Yourself Up
Too Expensive
QUIZ: Closing & Overcoming Objections
Follow-Up & Customer Retention
Leave A Lasting Impression
Optimizing CIT
Perfect Survey
QUIZ: Follow-Up & Customer Retention
BONUS TRAINING
Early Manager Intro
Fake Coffee Spill
Teach Your Staff
QUIZ: Bonus Training
Search
Search
QUIZ: Follow-Up & Customer Retention
A lasting impression encourages repeat business and referrals.
*
True
False
CIT (Customer Interaction Timing) focuses on timely follow-up.
*
True
False
A good survey reveals areas for improvement.
*
True
False
Follow-up after the sale is critical for retention.
*
True
False
Retaining a customer is often cheaper than acquiring a new one.
*
True
False
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