QUIZ: First Impressions

Your appearance doesn’t have much impact on how customers perceive you or your professionalism. *

True

False

A positive and confident mindset is key to making a strong first impression when meeting a customer. *

True

False

Your first words to a customer should be focused on introducing yourself and asking what they’re looking for. *

True

False

Dressing professionally and neatly is not important as long as you’re knowledgeable about the cars. *

True

False

A good mindset before meeting a customer can help you approach the conversation with the right attitude and energy. *

True

False

When you first meet a customer, your primary goal should be to give a detailed sales pitch to impress them. *

True

False

The way you present yourself and your appearance is a reflection of how seriously you take your role as a salesperson. *

True

False

Listening carefully to your customer’s needs during the first interaction can help guide the sales process. *

True

False

What you say during the first meeting should focus mostly on pitching the features of a specific vehicle. *

True

False

Building rapport and trust with a customer starts with a friendly greeting and asking open-ended questions to understand their needs. *

True

False

1. Road To The Sale 101