QUIZ: The Grand Finale

The delivery experience is just a formality and doesn’t impact customer satisfaction. *
A well-executed vehicle delivery can lead to future referrals and repeat business. *
It’s important to rush through the delivery process so the customer can leave as quickly as possible. *
During delivery, you should review key features, answer any questions, and ensure the customer feels confident about their purchase. *
Customers remember how they feel during the delivery experience, so making it smooth and exciting can create a lasting positive impression. *